Host Operations Kit
The day-to-day running of a rental: the turnover your cleaner follows, the house manual, the messages that send themselves, what to stock, and what to do when a guest breaks something.
Bought separately $88You save $33
Previews are reduced and watermarked. Inner pages are blurred below the heading.
Damage Claim Kit
Airbnb, Vrbo and Booking.com
What to do in the first hour, the first day and the first two weeks after a guest damages your rental, so the claim is filed on time with the evidence the platform asks for.
- 9 pages
- Fillable PDF
- 14-day timeline built in
- Rules checked Oct 2026
- Beginner friendly
$14
Secure checkout by Stripe. Sales tax added at checkout. Instant download.
Questions first? Read the FAQ or email us.
What's inside
Platform rules checked against Airbnb, Vrbo and Booking.com in October 2026.
- The first hour: what to photograph and what not to touch
- Platform cheat sheet for Airbnb, Vrbo and Booking.com: where to file, deadlines, what's covered
- Claim timeline with the 14-day deadline built in
- Evidence log for every damaged item
- Messages to the guest that stay factual and polite
- Claim tracker
- A Print & Post Guide page: what to fill in, how many copies to print and where each page goes
- List items come pre-filled and stay editable: type over them, delete them or add your own
Every page
- Cover
- Before you start
- Print & post guide
- The first hour
- Platform cheat sheet
- Claim timeline
- Evidence log
- Messages to the guest
- Claim tracker
How it works
- DownloadYour PDF arrives by email and in your account the moment you buy.
- Fill it inOpen it in the free Adobe Acrobat Reader and type into the shaded fields.
- Print or sendPrint on US Letter at 100%, or save the filled PDF and email it.
What to expect
- What you get
- 1 fillable PDF, US Letter, 9 pages. Licensed for one property; please don't share or resell the files.
- How you receive it
- Instant download. Your links appear on the order page the moment you pay and arrive by email. Each link works for 72 hours and 5 downloads, and Resend my downloads emails fresh links to your purchase address any time. Nothing ships.
- What you need
- The free Adobe Acrobat Reader (computer, iPhone or Android) for the fillable PDFs. Mac Preview and browser viewers can misalign the fields, hide the box hints and skip the photo boxes.
- A printer, if you're posting pages: print on US Letter at 100%, not “fit to page”.
- How long it takes
- About 15 minutes to read before your first claim; then fill it in as the claim goes.
- Who it's for
- Hosts and co-hosts on Airbnb, Vrbo or Booking.com, ideally before the first claim.
- Not for
- Claims with your own insurance company. It covers Airbnb, Vrbo and Booking.com claims.
- Kept current
- Last updated October 2026. When a rule, price or menu changes, we update the file.
- Refunds
- If a file is wrong or won't work, we fix it or refund you. Bought the wrong one and haven't downloaded it? Ask within 14 days. Refund policy.
More answers on the FAQ, or write to codeandkeyco@gmail.com.
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